Terms and Conditions
Man with Van Coombe Terms and Conditions of Service
These Terms and Conditions set out the basis on which Man with Van Coombe provides removal, transport, delivery and related services. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means the individual, business or organisation requesting or using our services.
We, Us, Our means Man with Van Coombe, the service provider.
Services means any removal, transport, loading, unloading, packing, unpacking, delivery, waste carriage or related services supplied by us.
Vehicle means any van or other vehicle we use to provide the services.
Goods means the items, belongings, furniture, equipment or materials that are to be moved, transported or otherwise handled by us.
2. Scope of Services
We provide man and van, removal and light transport services, including but not limited to domestic moves, small office moves, single item and multi-item transport, and associated loading and unloading. The specific scope of each job will be agreed at the time of booking.
We reserve the right to refuse to handle any goods that are hazardous, illegal, dangerous, extremely fragile, perishable, or otherwise unsuitable for transport, at our reasonable discretion.
3. Booking Process
3.1 All bookings must be made directly with us and confirmed by us. A booking is not considered accepted until we confirm the date, time, locations, vehicle size, number of staff, and the applicable charges.
3.2 When making a booking, the customer must provide accurate and complete information, including:
a. Collection and delivery addresses.
b. Access details at each property or site, including any parking restrictions, stairs, lifts, narrow entrances, or other access limitations.
c. An accurate description and approximate quantity and size of goods to be moved.
d. Any special handling requirements, including fragile, heavy, bulky or high value items.
e. Any time restrictions or deadlines relevant to the booking.
3.3 Our quotation and the resources we allocate are based on the information provided at the time of booking. Any material changes may result in additional charges or, in some cases, we may not be able to complete the work as originally agreed.
3.4 We may require a deposit to secure a booking. Any deposit required and the payment schedule will be notified to you before you confirm your booking.
4. Quotations and Pricing
4.1 Quotations may be provided on an hourly rate, fixed rate, or a combination of both, depending on the nature of the work. The basis of the quotation will be made clear to you before you confirm the booking.
4.2 Unless otherwise agreed in writing, our quotations do not include:
a. Packing or unpacking services.
b. Dismantling or reassembly of furniture or equipment.
c. Disconnection or reconnection of appliances.
d. Removal of doors, windows, or other structural alterations to gain access.
e. Storage or warehousing of goods.
f. Disposal of waste, rubbish or unwanted items.
These services may be available on request for an additional charge.
4.3 Our quotations may be adjusted if:
a. The information provided at the time of booking was inaccurate or incomplete.
b. Additional services are requested or required on the day.
c. There are unexpected access issues or delays outside our control, such as parking problems, waiting for keys, or restricted access times.
d. The job takes longer than anticipated due to circumstances beyond our control.
5. Payments and Charges
5.1 Payment terms will be confirmed at the time of booking. Unless otherwise agreed, payment is due on completion of the job on the same day.
5.2 We accept commonly used payment methods appropriate for service businesses. Details of acceptable payment methods will be made available to you at the time of booking or prior to the commencement of the job.
5.3 If a deposit is required, this must be paid by the date specified. Failure to pay a required deposit may result in your booking being cancelled.
5.4 Where payment is not made when due, we reserve the right to:
a. Charge reasonable late payment interest and fees.
b. Withhold or suspend services.
c. Take such steps as we consider necessary to recover the outstanding amounts.
5.5 Where work is charged by the hour, the chargeable period starts at the scheduled arrival time or the actual arrival time at the collection address, whichever is later, and ends when the vehicle is unloaded and any agreed services have been completed at the final destination.
6. Customer Obligations
6.1 The customer is responsible for:
a. Ensuring that all goods are properly packed and ready for transport, unless packing services have been agreed.
b. Ensuring that all goods to be moved are clearly identified and accessible.
c. Protecting floors, walls and fixtures if necessary, especially in properties with delicate surfaces.
d. Providing clear instructions to our staff on what is to be moved and any specific handling requirements.
e. Ensuring that parking is available and any necessary permissions or permits are arranged in advance.
6.2 You must not ask our staff to perform any illegal acts, unsafe work, or work that falls outside the agreed scope of services.
6.3 You must be present, or have an authorised representative present, at both collection and delivery points to supervise and confirm that the work is carried out as required. If you or your representative are not present, our assessment of the work carried out will be final.
7. Cancellations and Amendments
7.1 If you need to cancel or amend your booking, you must notify us as soon as reasonably possible.
7.2 We reserve the right to apply reasonable cancellation charges depending on the notice given:
a. No cancellation fee may be payable where reasonable notice is given before the scheduled service date.
b. A cancellation fee may be charged for cancellations made on the day of the booking or with short notice, to cover our costs and loss of opportunity.
7.3 If you fail to be present at the agreed time and location without prior notification, this may be treated as a cancellation and a cancellation or call-out fee may be charged.
7.4 We may cancel or reschedule a booking if events beyond our reasonable control make it impossible or unsafe to carry out the work, including severe weather, vehicle breakdown, accidents, illness, or other operational issues. In such cases, we will aim to offer an alternative date or a refund of any deposit paid, but we will not be liable for any indirect or consequential losses arising from such cancellation.
8. Access, Parking and Delays
8.1 You are responsible for ensuring that suitable access and parking are available at all collection and delivery points. Any parking fees or fines incurred due to inadequate arrangements may be added to your final bill.
8.2 We are not liable for delays caused by factors outside our control, including but not limited to traffic congestion, road closures, accidents, extreme weather, or delays in obtaining access to properties.
8.3 If delays occur due to circumstances within your control, such as waiting for keys, packing not being completed, or inadequate access being arranged, additional waiting time may be charged at our applicable hourly rate.
9. Liability for Loss or Damage
9.1 We will exercise reasonable care and skill in handling and transporting your goods. However, our liability is limited as set out in this section.
9.2 We will not be liable for:
a. Loss or damage arising from your failure to adequately pack or protect goods, unless we have agreed to provide packing services.
b. Damage to items that are inherently fragile or have a known defect.
c. Damage arising from normal wear and tear, inherent defects, or pre-existing damage.
d. Loss or damage to items of high value, including but not limited to cash, jewellery, watches, important documents, antiques, artwork, or collectibles, unless we have been specifically informed in writing prior to the move and have agreed to accept responsibility.
e. Loss or damage resulting from your instructions being incomplete, inaccurate or ambiguous.
9.3 Our total liability for any claim arising out of or in connection with the services, whether in contract, tort or otherwise, shall not exceed a reasonable and proportionate amount having regard to the value of the goods and the charges paid for the services. We may offer you the option of arranging additional cover at your cost, subject to availability.
9.4 You must inspect your goods as soon as reasonably possible after delivery. Any visible loss or damage must be reported to our staff on the day of the move, and any subsequent claims must be notified to us in writing within a reasonable period. Failure to do so may affect our ability to investigate and resolve your claim.
9.5 We will not be liable for any indirect, consequential or economic loss, including loss of profit, loss of business, loss of opportunity or loss of enjoyment, arising from or in connection with the services.
10. Customer Warranties
10.1 You warrant that:
a. You are the owner of the goods or have the authority of the owner to move the goods.
b. The goods do not include any items that are illegal, dangerous, or otherwise prohibited from transport.
c. The information provided at the time of booking is accurate and complete.
10.2 You agree to indemnify us against any claims, losses, damages, costs or expenses arising from any breach of these warranties.
11. Waste and Environmental Regulations
11.1 We operate in accordance with applicable waste and environmental regulations. We are not a general rubbish clearance service unless specifically agreed in advance.
11.2 We will only carry waste or unwanted items if this has been agreed beforehand and where it is lawful to do so. Additional charges may apply for any waste removal, disposal or recycling services.
11.3 You must clearly separate items that are to be disposed of from those that are to be moved. We will not be responsible for disposing of any items that were not clearly identified as waste at the time of loading.
11.4 We do not transport hazardous, toxic or controlled waste. This includes, but is not limited to, chemicals, solvents, asbestos, gas cylinders, fuel, explosives and clinical or biological waste.
11.5 Where we agree to remove waste, we will take it only to licensed facilities or recycling points as appropriate. You agree not to request or require us to dispose of waste illegally or improperly.
12. Insurance
12.1 We maintain appropriate insurance cover for our operations in line with industry practice. Details of our insurance can be made available on request.
12.2 Our insurance cover is subject to the terms, conditions and exclusions of the relevant policy. Our liability to you will not exceed the amount recoverable under our insurance in respect of the event concerned.
13. Complaints and Dispute Resolution
13.1 If you are dissatisfied with any aspect of our service, you should raise the issue with us as soon as possible so that we can seek to resolve it.
13.2 We aim to investigate complaints promptly and fairly. You may be asked to provide additional information or evidence to assist us in our investigation.
13.3 Where a complaint cannot be resolved informally, both parties agree to consider reasonable methods of alternative dispute resolution before commencing formal legal proceedings.
14. Data Protection and Privacy
14.1 We will collect and process personal information about you in order to manage your booking, provide the services and handle payments and communications.
14.2 We will handle your personal information in accordance with applicable data protection laws. We will not sell your personal data to third parties and will only share it where necessary to provide our services, comply with legal obligations or protect our legitimate interests.
15. Force Majeure
15.1 We will not be liable for any failure or delay in performing our obligations where such failure or delay results from events, circumstances or causes beyond our reasonable control, including but not limited to acts of God, extreme weather, strikes, lockouts, civil unrest, accidents, road closures or breakdown of plant or machinery.
16. Variations to these Terms
16.1 We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to that booking.
16.2 Any variation to these terms requested by you will only be effective if agreed by us in writing.
17. Governing Law and Jurisdiction
17.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them, or with the provision of our services, shall be governed by and construed in accordance with the laws of England and Wales.
17.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
By making a booking with Man with Van Coombe or using our services, you confirm that you have read, understood and agree to these Terms and Conditions.
