Terms and Conditions for Man With Van Coombe

These Terms and Conditions set out the basis on which Man With Van Coombe provides removal, transport, loading, unloading and related man and van services to customers in the UK. By making a booking, the customer confirms that they have read, understood and agreed to be bound by these terms. These terms apply to all domestic and commercial bookings unless otherwise agreed in writing. For the avoidance of doubt, any reference to the company, we, us or our means Man With Van Coombe, and any reference to you or the customer means the person or business placing the booking.

These terms are intended to be practical and fair, while protecting both parties during the provision of van hire with driver, small removals, furniture transport, parcel collection, single-item delivery, and associated services. In accepting a booking, you confirm that you are at least 18 years old and legally capable of entering into a binding contract. If you are booking on behalf of a company, partnership or other organisation, you confirm that you have authority to do so and that the organisation will be responsible for payment and compliance with these terms.

We reserve the right to update these terms from time to time. Any updated version will apply to future bookings only, unless the revised terms are required by law or specifically agreed with you. It is your responsibility to review the terms before each booking. If any part of these terms is held unenforceable, the remainder will continue in full force and effect.

1. Booking Process

All bookings with Man With Van Coombe are subject to availability and confirmation. A booking request may be made by telephone, email, online form or other communication method accepted by us. A request does not constitute acceptance. A booking is only confirmed when we have acknowledged it and, where applicable, received any required deposit or prepayment. We may ask for details including collection and delivery addresses, access conditions, parking restrictions, number and type of items, estimated volume, property floor level, timing preferences and any special handling requirements.

We rely on the information you provide when setting prices, allocating vehicle size and crew, and planning the service. If the details provided are incomplete, inaccurate or misleading, we may revise the quotation, amend the schedule, refuse to proceed, or charge additional fees where appropriate. You should ensure that the booking information is accurate and that all items intended for transport are clearly identified before collection.

Any quotation is based on the information available at the time and may be revised if the actual service differs from the original description. Quotations may be based on hourly rates, fixed charges, mileage, a combination of these, or additional service elements. Unless expressly stated otherwise, quoted times are estimates only and do not form a guaranteed arrival or completion time. Delays caused by traffic, weather, access issues or waiting for loading will not normally entitle the customer to cancel without charge.

2. Payments and Charges

All prices are stated in pounds sterling unless otherwise agreed. Unless a fixed price has been confirmed in writing, charges are calculated according to the agreed rate and actual time spent on the job, together with any applicable extras. Man with van services may include waiting time, congestion delays, additional labour, tolls, parking fees, congestion charges, waste transfer costs, fuel surcharges, stair carries, long carries, and specialist handling if required and agreed. Any extra charges will be explained where reasonably practicable.

Payment terms may require full payment in advance, a deposit, part payment before loading, or payment on completion. The accepted methods of payment will be confirmed at booking or invoice stage. If payment is not made when due, we may pause the service, withhold unloading or delivery until payment is received, and recover reasonable costs incurred as a result of late payment. Without limiting our rights, we may charge interest on overdue sums in accordance with applicable law.

If the service includes third-party costs such as disposal site fees, ferry charges, permit charges or parking penalties incurred due to your instructions or the circumstances at the collection or delivery point, you will be responsible for those costs. Any invoice issued by Man With Van Coombe must be paid in full without deduction, set-off or counterclaim unless otherwise required by law or agreed in writing.

3. Cancellations, Amendments and No-Show Charges

You may request a cancellation or amendment to a confirmed booking, but such request will only take effect once acknowledged by us. Because time, vehicle allocation and crew capacity are reserved in advance, cancellation charges may apply. The level of charge will depend on the notice given, the nature of the booking and any costs already incurred. Where a booking is cancelled at short notice, or if our team has already begun travelling to the site, a reasonable charge may be applied to cover lost time and expenses.

If you need to change the date, start time, volume of goods, addresses, access arrangements or any other material detail, we will try to accommodate the change where possible. However, amendments may affect the price and availability. We are not liable for any loss arising from our inability to provide the amended service on the desired date if sufficient notice has not been given. In the event that we arrive but are unable to carry out the service because access is denied, the property is unattended, the customer is absent, or the goods are not ready, the booking may be treated as a late cancellation or no-show.

If adverse weather, road closures, mechanical problems, illness, or other circumstances beyond our reasonable control prevent us from attending or completing the booking, we will make reasonable efforts to rearrange the service. In such cases, our liability will be limited to refunding any payment received for the undelivered part of the service, unless the law requires otherwise. We will not be responsible for any indirect losses arising from cancellation or delay, including loss of profit, loss of business, or consequential damage.

4. Customer Responsibilities

You are responsible for ensuring that the items to be moved are fit for transport, suitably packed, and clearly identified. Fragile items should be appropriately protected unless we have expressly agreed to provide packing materials or packing assistance. Unless included in the booked service, we do not accept responsibility for dismantling, assembling, disconnecting, reconnecting, or packing contents. The customer must inform us in advance of any heavy, awkward, valuable, hazardous or unusually large items.

You must make sure that the premises, driveways, access routes, stairways and collection and delivery points are safe and suitable for the service. This includes arranging parking permissions where needed and advising us of any known restrictions, narrow access, low ceilings, limited loading space, weight limits, lifts out of service, or other obstacles. If additional equipment, manpower or time is needed because of access difficulties that were not disclosed before the booking, extra charges may apply.

It is your duty to ensure that no prohibited, illegal, dangerous or contaminated items are offered for transport, storage or disposal. Our team may refuse to handle any item that appears unsafe, unlawful or unsuitable. We may also refuse to proceed if the working environment presents a risk to health and safety, if there is abuse or aggressive behaviour, or if our staff are asked to undertake work beyond what was agreed. Customer co-operation is essential to the smooth performance of the service.

5. Liability and Insurance

We will exercise reasonable care and skill when carrying out the service. However, our liability is limited to losses or damage caused directly by our negligence or wilful misconduct. We do not accept liability for pre-existing damage, items that were inadequately packed, concealed defects, or damage arising from unavoidable handling of fragile or unstable goods. Where we handle items on your instructions, you accept that some movement, lifting and transit risk is inherent in the service.

Unless otherwise required by law, we will not be liable for indirect or consequential losses, loss of profits, business interruption, missed appointments, loss of data, emotional distress, or any loss that was not reasonably foreseeable at the time of booking. Nothing in these terms limits or excludes liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be limited or excluded under UK law.

The customer is responsible for ensuring that goods of exceptional value, sentimental importance, or irreplaceable nature are insured to an appropriate level. If you request a value declaration or higher-value handling arrangement, this must be agreed before the service begins and may affect the price. Any claim for damage or loss must be reported to us as soon as reasonably possible and, in any event, within a reasonable time after completion of the service, together with supporting evidence. Failure to allow us the opportunity to inspect, recover or mitigate the issue may reduce or invalidate any claim.

6. Waste Regulations and Disposal Services

Where our service includes waste removal, disposal, clearance or transport of items to an authorised facility, the customer confirms that the waste being removed is accurately described and lawfully transferred. We will only dispose of waste in accordance with applicable UK waste management laws and environmental regulations. Waste transfer notes, permits and other records may be required depending on the nature of the material and the route of disposal. The customer agrees to provide truthful information about the waste type, source and any special handling requirements.

Man with van Coombe does not accept responsibility for misdescribed waste, concealed hazardous materials, asbestos, chemicals, oils, clinical waste, pressurised containers, electrical waste that requires separate treatment, or any substance that is prohibited or controlled by law unless explicitly agreed and lawfully authorised in advance. If prohibited waste is discovered during loading or transit, we may stop the service immediately and charge the customer for all time, costs and disposal obligations arising from the incident.

By using our waste-related service, you confirm that you have the lawful right to transfer the waste for disposal and that the contents are not stolen, illegally dumped, or otherwise subject to enforcement action. You also agree to cooperate with any reasonable request for documentation relating to the transfer or disposal of waste. We may refuse any disposal request that we reasonably believe would breach environmental legislation or create a risk to our staff, the public or the environment. Compliance with waste regulations is a condition of service.

7. Delays, Vehicle Issues and Force Majeure

We will use reasonable efforts to arrive within the expected time window, but all timings are approximate. We are not responsible for delays caused by traffic congestion, road traffic incidents, extreme weather, police or authority instructions, strikes, civil disturbances, road closures, bridge restrictions, or events beyond our reasonable control. Where a delay occurs, we will attempt to keep you informed and, where appropriate, reschedule the service.

If our vehicle becomes unavailable due to a breakdown or other operational issue, we may substitute a different vehicle or arrange an alternative date. In such circumstances, our obligation is limited to taking reasonable steps to complete the booking without undue delay. We will not be liable for costs you incur from making alternative arrangements unless the law requires otherwise or we have expressly agreed to them in writing.

In the event of force majeure, meaning any event outside our reasonable control that prevents or delays performance, our obligations may be suspended for the duration of the event. Force majeure may include natural disasters, fire, epidemic, government action, shortages of fuel or materials, and other comparable events. If the event continues for a prolonged period, either party may cancel the affected booking without further liability, except for payment of services already performed.

8. Governing Law and General Terms

These Terms and Conditions, and any dispute or claim arising from them or in connection with them, are governed by the laws of England and Wales. The parties agree that the courts of England and Wales will have exclusive jurisdiction, unless mandatory law provides otherwise. If the service is supplied to a consumer resident outside England and Wales, any mandatory rights under local consumer law that cannot lawfully be waived will remain unaffected.

If any provision of these terms is found invalid, illegal or unenforceable by a court or competent authority, that provision shall be deemed modified to the minimum extent necessary to make it valid, or if that is not possible, severed from the rest of the terms. This will not affect the validity and enforceability of the remaining provisions. No failure or delay by us in enforcing any right shall operate as a waiver of that right.

Nothing in these terms creates a partnership, joint venture or agency relationship between us and the customer. You may not assign your rights or obligations under the booking without our prior written consent. These terms constitute the entire agreement between the parties in relation to the service, except for any written amendment or clearly stated special conditions accepted by us before the booking is completed.

9. Final Provisions

By placing a booking with Man With Van Coombe, you agree that these terms apply to all relevant services provided under the booking. If the service includes partial loading, waiting time, multiple stops, or a combination of removal and delivery activities, the same terms apply throughout unless we specifically agree otherwise in writing. We recommend that customers retain a copy of the booking details and any written confirmation for their records.

These terms are designed to support a clear and efficient service relationship while maintaining appropriate legal safeguards. Where a matter is not expressly covered, it will be interpreted in a reasonable manner consistent with the nature of man and van services, applicable UK law, and standard industry practice. Our aim is to provide a reliable, professional and transparent moving service, and we thank you for taking the time to review these terms before booking.